Article 1 – Definitions
- The Supplier: Dragon Euro Trade B.V. located in Nieuw Vennep (registered with the Chamber of Commerce under no. 34118962);
- The Buyer: The purchaser of goods, whether a natural or legal person;
- The Catalog: The (online) catalog listing all available products;
- The Agreement: Any agreement entered into by The Buyer with The Supplier;
- The Offer: Any offer of goods, including the applicable general delivery and payment terms, as presented by The Supplier through their website, catalog, brochures, or otherwise;
- Price: The price of the offered good, indicated as inclusive or exclusive of VAT. Additional costs such as shipping are listed separately;
- Cooling-off Period: The period within which The Buyer can exercise their right of withdrawal;
Article 2 – Applicability of These Terms
These terms apply to every agreement between The Supplier and The Buyer, regardless of the communication medium used.
Article 3 – The Offer
- Goods are depicted and described as clearly and truthfully as possible. If there is a limited validity of the offer, this limitation is clearly stated.
- For all products in The Supplier’s assortment, it will be clearly stated what rights and obligations are associated with the acceptance of the offer, particularly regarding price, the right of withdrawal, payment method, shipping costs, and other conditions.
Article 4 – Cooling-off Period
- The Buyer has a cooling-off period of seven (7) days. This period starts the day after receipt by or on behalf of The Buyer.
- During the cooling-off period, The Buyer has the right of withdrawal, allowing them to return the received goods without any obligation, except for reimbursement of the direct costs of returning the goods.
- Limitations or exclusions of the cooling-off period due to the specific nature of the goods will be clearly stated in the offer.
- The Buyer can only exercise the cooling-off period in the manner specified by The Supplier at the time of delivery. A covering letter will be included with each delivery.
Article 5 – Formation of the Agreement
- The agreement is formed at the moment of acceptance of the offer and fulfillment of the stipulated conditions.
- When a cooling-off period applies, invoking this right serves as a condition for the agreement.
- If The Buyer has made an advance payment and the agreement does not materialize or is dissolved as per paragraph 2, a refund will be processed as soon as possible, but no later than thirty days.
- The Supplier has implemented appropriate technical and organizational measures to secure the electronic transfer of personal information and payments.
- The Supplier may, within legal limits, verify whether the person placing an order can meet their payment obligations, as well as other relevant facts and factors for responsibly entering into the agreement. The Supplier has the right to refuse an order or impose special conditions.
Article 6 – The Price
- Prices listed in the (online) catalog of The Supplier are subject to typographical and clerical errors.
- After the agreement is formed, price increases will not occur, unless the increase is due to legal regulations or corrections of typographical errors.
Article 7 – Conformity
- The Supplier guarantees that goods meet the specifications stated in the offer, reasonable standards of quality, and legality existing at the time the agreement is formed.
- If the delivery address of The Buyer is in a different country from where The Supplier is located, it is The Buyer’s responsibility to ensure that the goods comply with the existing legal regulations and standards in their country.
Article 8 – Warranty
- The Supplier offers a warranty on all “new” items. The delivery receipt serves as proof of warranty.
- This warranty does not cover normal wear and tear or damage due to use.
Article 9 – The Order
- Deliveries of goods are made only upon explicit order unless otherwise agreed between The Supplier and The Buyer.
Article 10 – Execution of the Order
- The Supplier will exercise the utmost care in receiving and executing orders.
- The delivery address is the most recent address provided by The Buyer, unless a different address is specified at the time of order.
- Subject to the provisions of Article 4, accepted orders will be executed promptly, but at least within 14 days. If delivery is delayed due to temporary stock unavailability or other reasons, or if an order cannot be fully or partially fulfilled, The Buyer will be notified within 7 days after placing the order.
- If delivery of an ordered good is impossible, The Supplier will make reasonable efforts to provide a replacement. The Supplier may propose a replacement item, but The Buyer is not obliged to accept this proposal. The original order remains valid.
- If delivery is impossible and no replacement is available, a refund will be processed as soon as possible, but no later than thirty days.
- The risk of damage or loss of goods remains with The Supplier until delivery, unless otherwise agreed.
- Any damage observed by The Buyer must be reported in writing within 48 hours of delivery. Damage reported after this period will be handled at The Supplier’s discretion.
Article 11 – Payment
- Typically, The Supplier will require payment in advance for goods.
- If goods are shipped without advance payment, amounts due must be paid within fourteen days of delivery or as otherwise agreed.
- The Buyer must promptly report any inaccuracies in provided information.
- In case of non-payment, The Supplier may charge costs related to debt collection and legal proceedings to The Buyer.
Article 12 – Shipping Costs
- Shipping costs for each order are calculated based on the total weight of the order, including packaging materials.
- Adjustments in shipping rates will only affect orders confirmed after the change.
- Orders over €250 are shipped free of charge within the Netherlands.
Article 13 – Address Change
- The Buyer is obliged to notify The Supplier of any address change.
- Until The Supplier receives a change of address notice, The Buyer is considered to reside at the last known address and remains liable for any ordered items delivered to the old address.
- Address changes can be communicated by post or email.
Article 14 – Disputes
Dutch law applies to agreements between The Supplier and The Buyer to which these delivery and payment terms apply.
